Customer Conversations

Daily work for CS, Sales, Accounting, Helpdesk — reply to customer messages in Discuss and send ZBS templates from business documents.

• Reply to Zalo OA Messages
• Create and Manage ZBS Message Templates (Admin/IT)
• Send ZBS Message Templates from Sales Orders
• Send Payment Request Messages via Zalo from Invoices
• Update Helpdesk Tickets via Zalo
• Create Quotations Directly from Zalo Chat