All-in-One Freight Introduction

Requirements

This guide requires installation of the following applications/modules:

Viindoo’s Freight Forwarder application is a comprehensive solution that helps businesses operating in the logistics and freight forwarding industry to efficiently manage the entire cargo transportation process. From creating quotations, managing shipments, bookings, tracking costs to updating shipment progress, everything is integrated into a unified system.

Key benefits of the application:

  • Streamline operations by automating workflows, reminders, and validation rules to cut manual work.

  • Enhance customer experience with real-time shipment visibility and a 24/7 self-service portal.

  • Maximize profitability through end-to-end margin tracking across routes, customers, and service types.

  • Ensure compliance and integration by centralizing customs documentation while connecting with Sales and Accounting.

General Workflow

The operational workflow in Viindoo Freight Forwarder software typically consists of 5 main steps:

  1. Presales - Quotation and Define the Shipment

  2. Execution – Confirm & Create Shipment

  3. Operation – Manage Legs & Bookings

  4. Documentation – Control and Compliance

  5. Completion – Costing & Profitability

Freight Forwarder Workflow Diagram

Installation

To install the Freight Forwarder application, follow these steps:

  1. Access Apps.

  2. Search for keyword viin_freight_management.

  3. Click Install.

Install Freight Forwarder Application

Permissions configuration for the Freight Forwarder app

After installation, you need to assign user permissions so they can access and use the application features. Access Settings > Users & Companies > Users to set up access rights for each user.

User Access Rights

Main access groups in the Freight Forwarder application:

  • Freight / User: Operates day-to-day shipments and bookings where they are the responsible agent; can create and edit shipment legs, cargo details, packages, and routes tied to their assignments while using the shared master data maintained by managers.

  • Freight / Manager: Oversees the entire freight workspace with full control to view and modify every shipment, configure master data (ports, HS codes, dangerous goods classes, status templates), remove records when needed, and run profitability or progress reports.