Overview of Viindoo Warranty app

With the Viindoo Warranty app, you can manage the warranty policies, and rules and optimize the warranty process for each product. This article contains the following contents:

  • Main features;

  • Install the app;

  • Access rights.

Main features

  • Create and manage the warranty policy of each product based on the time or activity milestones;

  • Automatically calculate the warranty expiration date;

  • Quick search the warranty information for each serial number;

  • Analyze the warranty report with multiple criteria: Partners, Products, Status, etc.

  • Integrated with other apps, such as Repairs, Purchase, Sales, Inventory, Maintenance to optimize the warranty process.

Installation

Navigate to Viindoo Apps and search for the Warranty module.

Search for the Viindoo Warranty app

Click Install to install the app.

Install the Viindoo Warranty app

Access rights

After installation, you need to set the access rights for the users based on their positions. Navigate to Settings ‣ Users & Company ‣ Users, choose one user account, click on Edit and find the Warranty Management field.

Setting the access rights The access rights of the Viindoo Warranty for the user

With the Viindoo Warranty app, there are 4 sets of access rights:

  • Leave blank and unchecked on Warranty User Purchase/Warranty User: Unallowed to see or search for the Warranty app;

  • Product Milestone Manager: Can create warranty milestone on product;

  • Warranty User: Can create/edit/operate the warranty claims;

  • Warranty User Purchase: Can create/edit/operate the warranty claims of purchase;

  • Warranty Manager: Can create/edit/operate/delete the warranty claims, and view the warranty reports.

See also