How to invoice shipping cost to customers

To charge shipping, add a delivery method to the sales order: click Add shipping, choose the method and click Add. Viindoo adds the shipping cost as an order line, computed with the rules of the method, and you invoice it with the rest of the order using Create Invoice.

Who	Users with the Sales access right; the delivery methods are set up by the Inventory Administrator.
App	Sales

Before you start

• Install the Inventory and Sales apps.

• Turn on Delivery Methods and create the method (see How to configure delivery methods). The example below uses the method The Poste, Based on Rules.

• If a rule of your method uses the weight, enter the weight of your products. Without it, a weight rule cannot compute the cost.

Example used on this page

The delivery method The Poste, Based on Rules, with the service product The Poste as Delivery Product and, among others, these two rules:

• If the quantity is 5 or less, the cost is 20.

• If the quantity is 5 or more, the cost is 50.

For an order of 8 units, the shipping cost is 50.

How do I enter the weight of a product?

You need it only if a rule of the method uses the weight.

1. Go to Inventory ‣ Products ‣ Products and open the product.

2. On the Inventory tab, enter the Weight in the Logistics section, then click Save.

How do I add shipping to a sales order?

1. Create a sales order, add the products and click Add shipping under the order lines.

2. In the Add a shipping method window, choose the delivery method. Viindoo shows the cost it computes. Click Add.

You should now see a line with the delivery product and the shipping cost on the order. If you change the products afterwards, click the Update shipping cost button of the order to compute it again.

How do I invoice the shipping cost?

1. Click Confirm on the sales order.

2. Click Create Invoice, choose the invoicing option (for example Regular invoice) and click Create Draft. The shipping line is invoiced with the other lines.

For the invoice itself, see How to create a customer invoice.

Common errors

Message	What to do
Error: this delivery method is not available for this address.	Complete the country, state and zip code of the customer, or widen the destination of the method.
Not available for current order	No price rule matches the order. Add a rule that covers its weight, or enter the weight of the products.

Next steps

• How to configure delivery methods: fixed price, price rules and availability.

• How to use routes and pull or push rules to supply a location: how the delivery is processed in the warehouse.