In the past, CRM software was often only considered a sales support software. However, in the current context, customer relationship management is an important key to helping businesses develop sustainably. CRM solutions seem to be effective and indispensable "assistants" for businesses. So what is the best customer management software? Below, Viindoo has compiled for you the TOP 10 most trusted customer relationship management software today. Let's follow along.
>>>> See More: Management software
Is your business having problems managing customer relationships?
- Managing customer information on different platforms such as excel sheets, business cards, etc. This makes it impossible for businesses to capture all customer information, including purchase history, preferences, and needs. demand... Therefore, customer care becomes ineffective and customers are easily missed.
- Potential customer conversion rate is low because the tracking and customer care process is broken. Customers feel not cared for or taken care of properly
- Related departments cannot coordinate smoothly in customer care. Especially between the marketing team focusing on attracting and converting leads, while the sales team focusing on closing deals and customer care.
- Loss of customer data when stored information is scattered and company personnel quit their jobs.
- Etc…
If your business is experiencing one of the above problems, it is time to apply customer care management software. The benefits that the software brings include:
- Manage all customer information on one platform, easily access and update customer information from anywhere.
- Increase sales thanks to shortening the business's sales cycle.
- Track each opportunity and data related to potential customers through the sales channel.
- Build and maintain effective working processes with customers, ensure standard compliance and optimize sales team time.
- Protect customer data at the provider's data center, ensuring safety through security mechanisms.
- Flexible access to CRM data anytime, anywhere.
- Easily back up customer data to avoid data loss.
Comprehensive customer relationship management support
Viindoo CRM is not simply software but also a reliable companion on your business's customer relationship management journey
>>>> Read More About: CRM System
Review of the 10 most trusted customer management software today
To help businesses get an overview of the software, below is a summary table comparing outstanding features and specific prices.
| Software name | Outstanding features | Package prices |
| Viindoo CRM | Comprehensive Sales Pipeline management All-in-one data management Effective customer relationship management Work management and customer care quality Real-time visual reporting with 100% accuracy | ONEAPP Free Standard Package Luxury Package |
| CRM Insightly | Store customer information Manage customers and potential opportunities Manage project work Integrate data analysis tools and report on business situation and business revenue Send emails directly and maintain contact with customers. | 335,000 VND/ 1 user/ 1 month |
| Misa CRM software | Marketing work management Sales work management Customer Care work management Reporting System | Contact for quote |
| customer care process | Manage all customer information on one system Handle all sales operations Provide free platforms | 60,000 VND/ 1 user/ 1 month |
| AMIS CRM | Centralized management of customer data Sales management and supervision Merchandise and inventory management Optimization of quote creation, order making, and approval processes | 800,000 VND/ 1 user/ 1 month |
Permission to import/export customer dataSales management and supervision | Contact for quote | |
Store customer information according to sales staff's activity time | 475,000 VND/ 1 user/ 1 month | |
Manage all customer information, including the ability to group, search and share customer information. Automate Marketing processes, Standardize customer service processes, Save costs and optimize work processing time. | 335,000 VND/ 1 user/ 1 month | |
Store centralized customer data Track sales opportunities, increase the ability to sign contracts Closely connect Marketing and business Automate sales processes and assign work Accurate analysis system, intuitive business reporting | 600,000 VND/ 1 user/ 1 month | |
Sales force automation (SFA) Customer service management and marketing automation (marketing automation) Quote management, discounts, sales forecasts Relationship management partner | Contact for quote |
Viindoo CRM
Viindoo CRM is built on Viindoo's giant software system platform, providing comprehensive customer management solutions for businesses. The software stands out with its ability to centrally manage data on one platform, automatically create and manage leads flexibly, and can be accessed anytime, anywhere.
The special feature of Viindoo CRM lies in the ability to automatically remind appointments, create email templates and plan comprehensive customer care, helping to save time, minimize errors, and increase interaction with customers.
In addition, CRM software developed by Viindoo also has real-time reporting features with diverse and intuitive charts. This is an important tool for businesses to evaluate performance, adjust strategies and make easy decisions.
In addition, with a consulting team with more than 10 years of experience in researching and developing software solutions, Viindoo is confident to accompany and solve difficulties in the process of implementing CRM in businesses. Currently, we also have a free lifetime use program for any app, including Viindoo CRM. Therefore, businesses can test run the software system they choose to limit investment risks.
Key features:
- Centralized management: Integrate customer data from various sources into a single platform, and automatically generate leads and manage 360-degree data.
- Effective customer journey: Monitor and control each employee's care, Store all information that sales staff are in charge of.
- Optimize sales performance: Automatically remind appointments and schedule automatic calendar reminders, minimize errors and increase customer interaction.
- Real-time reporting: Update reports in real time, visual charts help track churn and conversion rates.
- Flexible access: Discuss online from any device with an internet connection.
>>>> Additional References: ERP sales software
Insightly CRM
Insightly CRM is CRM software for small businesses. The software has full functions of collecting potential customer information, automating workflow, managing customers and setting up sales processes. In particular, Insightly CRM has a free version. However, this version limits the number of users to 2 and does not support a data backup system. If you need more features and want to scale, Insightly's paid plan is ideal.
Advantage:
- The user interface and experience are designed to be friendly, easy to learn and use.
- The free 14-day trial helps users experience many features before deciding to buy the paid version.
- For small businesses or individuals, a free version is available for 2 people, helping to save costs.
Defect:
- May not fully meet the needs of medium and large businesses due to lack of diverse features.
- The software does not have Vietnamese language support, which can create difficulties for Vietnamese users, especially in understanding and entering and using data.
Bravo CRM
Bravo's CRM software is specifically designed to support all departments within a business. With a friendly interface and the ability to customize for each user, Bravo CRM brings convenience in use. Flexible open system, allowing customization according to the specifics of each business and connecting to many other types of software and devices. In addition, Bravo CRM also provides a full reporting system to meet all customer management requirements from leaders.
Advantage:
- User-friendly interface, easy to access and work without difficulty.
- Supports many integrated features to help businesses manage customer relationships comprehensively.
- Able to integrate with many other software and tools, helping businesses easily synchronize data from different sources
- Provides the ability to store and manage customer information in detail, including transaction history, contact information, and important notes...
- Detailed data analysis and reporting, helping businesses monitor operational efficiency and make quick decisions.
Defect:
- Difficult to deploy and use for complex businesses: There may be difficulties in deployment and use, especially for businesses with complex structures and scales
>>>> Maybe You Will Need: Customer management software using vba in excel
Fastwork CRM+
FastWork CRM is also good customer care software with full features. FastWork CRM automatically collects information from marketing sources and centralizes management in one convenient interface. In particular, this software helps businesses standardize the sales process according to the work chain, from managing leads, customers, quotes, sales opportunities to closing contracts. In addition, FastWork CRM has the ability to manage detailed permissions and high security, helping to avoid data loss.
Advantage:
- The software has an intuitive, easy-to-use interface, helping users in Vietnam quickly get acquainted and utilize it effectively.
- The software provides comprehensive customer management capabilities from transaction history, contact information to notes and interactions, helping businesses capture customer situations in the most detailed way.
- Supports many automation features such as automatically sending emails, task reminders and task assignment, helping to save time and minimize errors in the customer care process.
Defect:
- Only suitable for B2B businesses, limiting flexibility for other business models.
AMIS CRM
Misa brings AMIS CRM solution to help with smart customer management and effective sales. Businesses can automate every process from reaching potential customers to closing orders, increasing sales speed and increasing revenue. With comprehensive customer management capabilities, AMIS CRM helps businesses have a 360-degree view of customers to build better relationships. Besides, the software also provides immediate charts and analysis reports, supporting leaders in making quick and effective decisions in business management.
Advantage:
- The interface is designed to be simple, making it easy for users to operate and take advantage of features.
- The software has the ability to integrate well with other software in the AMIS ecosystem such as accounting, human resources, work... helping businesses easily synchronize data and optimize work processes.
- AMIS CRM has a mobile version, allowing employees to access and manage customer information anytime, anywhere.
Defect:
- Not many customer care features have yet been developed.
- Some businesses with specific needs may have difficulty customizing the software to fit their company's internal processes.
Bizfly CRM
Bizfly CRM customer relationship management software supports multi-functional customer management and care for businesses. With the ability to handle sales work, store and secure customer data, and the ability to automatically divide and track employee work, Bizfly CRM creates favorable conditions for the development and success of your business. a sales campaign.
Advantage:
- Suitable for every business: Bizfly CRM is designed to meet the needs of every business, from small to large.
- Flexibility and diverse integration: Provides flexibility for customization to each business's specific needs and the ability to integrate with many different systems.
Defect:
- High cost: Bizfly CRM requires high usage costs, which can be a challenge for businesses with limited budgets.
- Request a contact to get a quote: To get pricing details, users need to contact the supplier directly, which can add confusion in the decision process.
HubSpot CRM
HubSpot is one of the world's leading CRM software providers, headquartered in the US, featuring a comprehensive range of customer relationship management features. HubSpot CRM not only supports Marketing, sales and customer care but also integrates the CMS content building toolkit. Outstanding features of the software include recording detailed information about customers, storing sales staff activities such as calls, emails, and notes over time.
Advantage:
- Provides a free version with basic features suitable for small businesses.
- Diverse features and good data linking capabilities.
- Integrating customer relationship management features from Marketing, sales, customer care and CMS content building toolkit.
- Record detailed information about customers and store over time the activities of sales staff with customers.
Defect:
- Lacks business analytics features compared to some competitors like Salesforce.
- The paid version has a fairly high minimum cost, starting at $45 per month.
- Difficult to use for those new to using CRM software.
- Does not support Vietnamese, causing difficulties for Vietnamese business users.
Zoho CRM
In the list of trusted customer care management software, the name ZOHO CRM cannot be missing. This is an effective customer information management solution, helping to solve basic problems in managing and building customer relationships. With a simple user interface, customizable modules, automation functionality, and social media integration, Zoho CRM can meet the needs of small-scale business usage.
Advantage:
- Provides a free version for 3 users.
- User-friendly interface, easy to use.
- The paid version offers a free 15-day trial.
Defect:
- Does not support Vietnamese language, causing difficulties for Vietnamese users.
Salesforce CRM
Salesforce CRM software is a comprehensive customer relationship management software with diverse features in the fields of marketing, sales, commerce, and customer care. The software provides features such as email marketing, mobile marketing, and social media advertising. Besides, Salesforce CRM also supports collecting and tracking customer information, finding and nurturing customer relationships.
Advantage:
- There is a free trial
- Able to customize according to the specific needs of the business.
- Easy to use and user-friendly interface.
- Powerful in sales management features.
Defect:
- More suitable for medium and large businesses, may cause difficulties for small businesses.
- Does not support Vietnamese, this may create difficulties for Vietnamese users.
- Usage costs are quite high, especially for small businesses.
NetSuite CRM
The final recommendation for businesses is NetSuite CRM customer management software. The software can interact directly with customers, partners and suppliers on a single platform. With features like sales force automation, customer service management, marketing automation, quote management, discounts... NetSuite CRM delivers a seamless flow of information across the entire cycle. customer's life.
Advantage:
- Unified integration between sales, marketing and operations.
- Fully featured system, including sales force automation, customer service management, and marketing automation.
- Seamless information management across the entire customer lifecycle.
Defect:
- Please contact NetSuite directly for a quote, including initial setup costs.
- Costs can create entry barriers for some businesses.
Criteria for choosing appropriate customer care management software
How to choose the right customer management software? Below are some criteria to help you choose the right CRM customer care management software for your business:
- Simple, user-friendly interface: Ensure the software has a streamlined interface, providing an excellent and easy-to-understand user experience.
- Flexibility: Choose CRM software that can be customized to your business's unique processes and needs, from adding modules, creating custom processes, to automating repetitive tasks through workflow. workflow.
- Scalable: If your business plans to grow in the near future, choose a CRM that supports custom modules and processes, flexible integration with third-party applications.
- Mobility: Customer management software needs to provide the ability to access data from anywhere, especially important if sales teams operate in sales locations. This helps them close deals effectively and update information immediately.
- Security: Customer relationship management software needs to have a secure data storage center and standard security measures to ensure security to protect customer data.
- Data backup feature: The process of migrating data from existing Excel or CRM to the new CRM needs to be quick and easy to do so the business can operate efficiently from the start.
In addition to the above criteria, to own good and suitable CRM software, businesses should also consider setting out the features needed in the software. Specifically, a quality customer management software should have:
Centralized customer data management
The software should have the ability to collect customer data from many different sources such as websites, zalo, social networks, emails, events, external transactions, etc. The process of synthesizing and managing data sources needs to be automated. to ensure consistency and ease of processing customer data. In addition, the software needs to support easy customer classification, making the most of data sources to come up with appropriate and effective remarketing, upselling, and cross-selling strategies for each segment.
Optimize customer care service
The software needs to provide businesses with a centralized information storage and exchange platform combined with features to track and manage the entire customer experience journey. Thereby, automating customer care service to bring the best service experience.
Manage processes and sales teams effectively
The features of automatically reminding appointments and creating customer care email templates help the sales team easily schedule regular customer care, ensuring timely follow-up and reminders, helping businesses not miss a customer. Or what work needs to be done? Therefore, when choosing CRM software, businesses should consider this feature.
Automated lead generation
The software should have seamless multi-channel integration, allowing businesses to interact with customers through many different touchpoints such as email, live chat on the website, registration forms... Besides, the software should The software must also support automatically generating leads from different sources, automatically calculating potential scores, indicating the ability to successfully convert leads into sales opportunities.
Report customer information in real time
Besides professional features, customer management software also needs to have the ability to create and update reports in real time. This will help administrators more easily grasp the management situation, care for and build relationships with customers.
With all of the above requirements, Viindoo CRM can meet you. The software centralizes all customer data into a single platform. Automatically create leads when customers fill out a contact form. 360-degree customer data has filtering and grouping criteria to segment customers to serve future growth campaigns. Furthermore, the software also automates the customer care process with email templates for fixed situations, helping to reduce the time spent performing repetitive tasks for the customer care department.
Ready to experience Viindoo CRM?
With increasingly fierce competition in the business world, owning an effective customer management software is a decisive factor in the success or failure of a business. Contact Viindoo via hotline 0225 730 9838 for advice on CRM software suitable for your business process!
>>> Other Related Articles:
