Optimize every operation process
Receive, solve multi-channel support requests
Automatically consolidate, build up statistical report
Optimize operation process
Receive, resolve multi-channel support requests
Unlimited integration enables users actively create and send support requests from different apps
Enable ticket creation right on the Livechat box included relevant customers.
Improve customer experience and service quality
Enable email automation about ticket status when the stage changed. Allow customers to rate and feedback after request tickets are solved.
Provide the basis for managers to evaluate subordinate's performance.
Increase customer loyalty by significant improvement ofsupport requests thanks tomethodical, scientific and fast management.
Multi-criteria support request reports
Synthesis support requests in multiple criterias (stage, assigning durations, resolving duration, etc.), instantly shown in visual charts.
Provide an overview for manager to capture the volume of support requests, follow the processing status, and assign the person in charge.
Collect information and statistics figures to improve service quality on every customers' touch point.
Fully integrated with other Viindoo applications
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