7 Principles of quality management are important rules that businesses need to master if they want to build a quality management system, in accordance with standards. In this article, we will share with you 7 principles of quality management ISO 9001 quality management principles that you should not miss. Please refer to the article below with Viindoo for more information!
The first principle - Customer-centric
The first principle is considered the most important of the 7 principles of quality management ISO 9001 is Customer-centric. However, this is also why many businesses are most prone to make mistakes. Because today there are still many businesses that do not take good care of their customers.
Principle 1 benefit:
- Improve the level of satisfaction, the satisfaction of customer expectations;
- Increase customer loyalty to your business.
- Increase repeatability, service reusability, etc.
Caring about customer relationships
To best understand and target customers, businesses need to
- Understand current and future customer needs.
- Align business goals with customer needs and desires.
- Conduct customer satisfaction surveys for the business on a regular basis.
- Build a close relationship with customers with preferential programs and customer care.
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Principle 2 - Leadership
The second of the 7 principles of quality management ISO 9001 is leadership. This is an extremely important factor and determines the development path of the business. As a leader, it is necessary to provide directions for consistent activities between goals and activities. Besides, you need to have a long-term vision and build values for the business.
The benefit of rule 2:
- Increase effectiveness and efficiency in achieving quality objectives because of supervision and direction.
- Coordinate and align personnel with processes.
- Identify possible risks to take appropriate corrective actions
Promote information exchange between levels.
More specifically, a leader who wants to fulfill his or her role well needs to:
- Convey to employees content and messages about the vision and mission of the business. In addition, the content and working process to the entire staff should also be considered.
- Comply with regulations and principles in production and business. Businesses must ensure compliance with the law and business ethics.
- Building a fair and civilized corporate culture. Because the business is a place for employees to freely develop and express themselves to the fullest.
- Timely recognition and reward for employees' contributions and dedication to the enterprise's achievements.
- Choosing a manager, the head of the department is a person with high ethics, expertise and responsibility for the job.
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Principle 3 - Everyone's Participation
In the third principle, people are always the most important resource for all businesses. Each employee is like an important link in the system. If one link is missing, the entire system will have difficulty working, or even fail. Therefore, in the process of operating the business, everyone's participation is necessary.
Benefits of the 3rd in 7 principles of quality management:
- Encourage everyone to participate and contribute initiatives and system improvements.
- Improve employee satisfaction and comfort at work.
- Harmonize the interests of the parties and aim at sustainable development
Enhance the trust and cooperation of everyone in the business.
However, promoting employee participation in business activities is still a difficult problem for some companies today. If you want everyone's participation to be effective as expected, businesses must fulfill some of the following requirements:
- Unify the roles and responsibilities of each employee for his or her work from the very beginning.
- Create an optimal environment for employees to unleash their full potential.
- Promote the spirit of solidarity and teamwork of employees.
- Listen to the actual wants and needs of employees, from which appropriate policies can be developed.
- Listen to the actual wants and needs of employees, from which appropriate policies can be developed.
Enterprise could see What is Employee Engagement? How to improve Employee interaction to enhance employee engagement in company.
Principle 4 - Follow the process
All production activities in the enterprise must operate according to certain processes. To operate effectively, businesses need to have a plan to control and evaluate each QMS process at the smallest stages.
Benefits of the fourth principle:
- Guiding logical and scientific approaches to problems.
- Providing a data source to determine the cause of a problem as input is available.
- Providing a data source to evaluate the effectiveness of the goal for predicting the output.
- Identify possible risks to take appropriate corrective actions.
Identify possible risks to take appropriate corrective actions.
Following the 4th principle will help businesses ensure the results of the process compared to the original intention. At the same time, businesses can also consider and evaluate human resources and funding. In order for this principle to be really applied in practice, businesses should note:
- Establish, plan and execute according to the Quality Management System (QMS).
- Evaluate and change the process according to the actual situation and develop an appropriate control plan continuously.
- Monitor and detect possible risks regularly to take timely action and remedy.
- Accurate and rigorous process assessment and control based on constantly updated information.
Principle 5 - Improvement
Society is increasingly developing, which entails changing customer needs and motivating businesses to continuously improve to create new ones. Therefore, innovation is the goal of many businesses for sustainable and long-term development.
Benefits of the 5th management principle:
- Improve performance through the spirit of continuous improvement.
- Improve the ability to predict and respond to future risks.
- Increase motivation to be able to innovate.
Improve performance through continuous improvement
To improve efficiency, businesses can refer to some of the following:
- Each process, department, and division needs its own improvement plan.
- Put the needs of partners and customers at the heart to build the right innovative content.
- Taking people as a key factor to build and develop businesses. Regularly conduct training programs to improve the qualifications of staff.
- Encourage employees to promote their abilities and creativity at work.
- Taking note, store improvement works, improve documents to make a basis for comparison and improvement for the next improvement.
- Find out the causes and learn from the unsatisfactory improvements.
- Recognizing and promoting effective improvement methods.
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Principle 6 - Evidence-Based Decisions
When businesses want to make any decision, they must be based on analysis, assessment and specific evidence. You cannot rely on your own inferences and feelings. Evidence can be documents, records, and certain events that take place recorded with authentic photos and videos.
Benefits of the sixth management principle:
- Optimize process and decision-making time.
- Improve the evaluation of the effectiveness and efficiency of the subject being assessed.
Improve the evaluation of the effectiveness and efficiency of the subject being assessed
To get specific evidence, businesses need to note a few points:
- The inspection, evaluation and storage of the work in the business and production process must be carried out continuously so that it is easy to find evidence when it is necessary to make decisions.
- Organize and store a scientific, accurate and easy-to-find document system when needed
- Establish the habit of making decisions based on specific evidence and data from senior, mid-level management to employees in the company.
Last Principle - Relationship Management
The final management principle of the 7 quality management principles ISO 9001 is relationship management. If businesses want to operate well, besides focusing on the production process, enterprises must also build and maintain internal and external relationships.
For internal relationships, enterprises need to build a working environment with a spirit of solidarity and cooperation between departments and teams. This is aimed at the common goal of building a growing business.
Besides, for external relationships such as partners, competitors, customers, state organizations, etc, enterprises need to maintain interactive relationships on a regular basis.
Benefits of the 7th management principle:
Harmonize the interests of the parties and aim at sustainable development.
Ensure the supply chain is maintained providing stable products and services.
Harmonize the interests of the parties and aim at sustainable development
If you want Rule 7 to work as expected, there are a few requirements that businesses need to follow:
- Find out the needs of customers regularly to have the best care and response solutions for customers.
- Always comply with the law and fulfill the obligations of enterprises to the state. In particular, it is necessary to have respect and tact for media agencies, press, and state organizations.
- Maintain cooperation with partners on a voluntary basis, and enhance the exchange of information and documents for the benefit of the parties.
- Always compete in a civilized, fair and respectful manner.
- Build a code of conduct in businesses and companies
Through the above article, Viindoo hopes to introduce readers to all knowledge related to 7 quality management principles. Hope you have had more useful information in the quality management process of your business.
