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Driving Efficiency: A Case Study of Successful ERP Implementation

In the modern business landscape, achieving a successful erp implementation is not just a significant goal but also a crucial step in the journey of a company's development and operational optimization. With the power of comprehensive integration and efficient information management, ERP not only enhances productivity but also fosters agility and competitiveness for businesses in today's dynamic environment.

However, a successful ERP implementation entails more than just selecting and deploying software. It's a complex process that demands close coordination among departments, employees, and partners, along with the execution of detailed and flexible plans to ensure success.

In this context, understanding the key factors and necessary strategies for successful ERP implementation becomes paramount. By delving into principles, methodologies, and practical experiences, we can build a solid foundation for ERP deployment that not only ensures effectiveness but also optimizes costs and deployment time. In this article, we will explore the essential steps and secrets to achieving successful ERP implementation.

Understanding ERP

Concept of ERP

ERP is an integrated enterprise resource management system that allows organizations to manage various business activities on a single platform. It includes applications and tools for managing finance, production, sales, human resources, and other business activities. The goal of ERP is to optimize the efficiency and productivity of the enterprise through the integration of business activities.

Understanding ERP

Understanding ERP

Benefits of ERP

ERP brings many benefits to businesses, including:

  • Integration of business activities: ERP helps organizations manage various business activities on a single platform, thereby optimizing the work process and minimizing incidents.
  • Improved efficiency and productivity: By integrating business activities, ERP helps to increase the efficiency and productivity of the enterprise.
  • Improved workflow: ERP provides tools to manage and improve workflow, thereby reducing time and cost.
  • Effective financial management: ERP allows organizations to manage finances effectively, from tracking costs to managing budgets.
  • Enhanced decision-making ability: By integrating data and providing accurate reports, ERP helps organizations make accurate and timely business decisions.

>>>> See more: Criteria for ERP Selection : Choosing Suitable ERP for Businesses

Key factors for Successful ERP Implementation

  • Leadership and commitment from management: Commitment and support from senior leaders are critical factors to ensure the success of the ERP project. Leaders need to demonstrate commitment by providing resources, finances, and actively participating in the implementation process.
  • Define clear goals and scope: Before implementing ERP, it is necessary to clearly define the goals and scope of the project. This helps focus on specific results that the business wants to achieve through the ERP system.
  • Optimized business processes: Before implementing ERP, existing business processes should be optimized. This ensures that the ERP system is implemented based on best practices and helps improve business performance and efficiency.
  • Selecting the right ERP software: Choosing the right ERP software for the needs and size of the business is critical. ERP software must provide the appropriate features and integration capabilities to meet business requirements and future development of the enterprise.
  • Professional implementation and management team: The team implementing and managing the ERP system needs specialized knowledge and skills. They must have a deep understanding of ERP software and experience in implementing and managing ERP projects.
  • User training and support: End-users of the ERP system need to be fully trained on how to use the software and new business processes. Continuous support and interaction between the implementation team and users help to resolve issues and questions quickly.
  • Monitoring and evaluation: Monitoring and evaluating the effectiveness of the ERP system is necessary. This helps to detect and solve problems promptly, ensuring that the ERP system still meets the needs and business goals of the organization.

Case Study: Successful ERP Implementation

Company Information

Tam Chien Co., Ltd: operates in the field of manufacturing electrical wires and cables. The leading branded products in the Vietnamese electrical wire and cable manufacturing industry include: Hoatung Electrical Wires and Cables, Nishan Electrical Wires and Cables, Tachiko Electrical Wires and Cables, Kashing Electrical Wires and Cables...

Main products: Single-core flexible wires, 7-strand single-core wires, 3+1 core cables, power cables, flat oval wires with 2 cores,...

Some current information:

  • Number of employees: 60 people
  • Number of machinery and equipment: over 22 main machinery and equipment
  • Number of warehouses and workshops: 3 workshops + 1 warehouse + 1 store

Leadership team:

  • The leadership team always embraces innovative thinking and desires to apply advanced management principles to the company.
  • The company's leadership identifies the urgency of applying technology for management, operation, and development.
  • The goal is to apply management principles and advanced tools to automate production and business processes, increase labor productivity, optimize costs, and reduce expenses, thereby enhancing competitiveness in the market.

ERP Implementation Goals

  • Digitize all data and business processes. Plan and reconstruct the enterprise dataset to support planning activities and optimize resources.
  • Develop the Enterprise Process Framework on the Viindoo software platform.
  • Enhance internal information management within the enterprise: streamline information flow, strengthen coordination and collaboration to increase work efficiency.
  • Building a digital workforce.
  • Rationalize production and business costs, improve product quality.
  • Better meet the needs of customers, including Tam Chien.

The roadmap for ERP implementation

Technology Application Roadmap
Technology Application Roadmap
Steps to implement ERPSteps to implement ERP
Detailed steps for implementing ERPDetailed steps for implementing ERP

Challenges during the implementation process

  • Personnel need to change habits with the new software.
  • Inconsistent data across departments.
  • Unclear workflows for each job position.
  • Implementation timing coincided with year-end peak production schedules, requiring overtime to fulfill orders.

We overcame these challenges by

  • The Tam Chien leadership provided thorough training and support for the team to integrate the new processes into the actual business operations.
  • Implementing a rewards policy to incentivize employees to participate in learning and applying new technologies.
  • Constant monitoring and supervision by the implementing unit to address issues and improve workflow efficiency and system performance.

Results after ERP Implementation

  • Digitization of the entire business data and processes, with some notable data:
    • 1222 product categories
    • 278 material specifications for production
    • 62 employee profiles...
  • Establishment of the Enterprise Process Framework on the Viindoo software platform with a total of 25 processes:
    • 13 processes for the factory
    • 12 processes for the store
  • Strengthening internal information management to enhance coordination and collaboration, thereby increasing work efficiency.
  • Building a digital workforce.
  • Rationalizing production and business costs, improving product quality (6 months - 1 year after go-live).
  • Better meeting customer needs and enhancing customer trust and satisfaction with Tam Chien's products and services (long-term goal).

Implementation & Consultancy Service

Consulting, orienting the implementation, training on using Viindoo Software to manage your Business.

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Implementation & Consultancy Service


Success in ERP implementation requires careful planning, commitment from involved departments, thorough user training, and support from the ERP provider. Understanding business needs is also crucial.

The duration of ERP implementation can vary depending on the project's size and complexity, but typically it can range from several months to several years.

Yes, ERP implementation often involves optimizing the business's workflows to ensure system effectiveness and accuracy.

How do you measure the success of an ERP implementation project?

The success of an ERP project can be measured in various ways, including: improving work efficiency, reducing operational costs, enhancing customer satisfaction, improving workflows, and enhancing integration across the organization.

ERP implementation can be costly in terms of both expenses and time. However, if successfully implemented, it will bring many benefits and cost savings in the long run.


In this article, we have explored how to successfully apply ERP. ERP implementation is a complex process that requires careful execution. However, if successfully implemented, it will help optimize operations and enhance business efficiency. Therefore, if you are considering implementing ERP for your business, follow the steps and considerations outlined in this article to achieve success.

Driving Efficiency: A Case Study of Successful ERP Implementation
Hoàng Thị Hảo March 25, 2024

ERP implementation process: Experience and essential factors