Are you wondering what an ERP employee is? What role do they play in the ERP software application process? Join Viindoo to find the answer in the article below!
What is an ERP employee?
ERP employees are those who have a deep understanding of the information technology industry, especially the ERP system (Enterprise resource planning systems) - a multi-functional, multi-department management software solution to support businesses in operation and development.
They are companions and long-term partners with the business throughout the ERP implementation process, specifically stages such as: Consulting, answering questions, software deployment process, user training, ...
In addition to a thorough understanding of the ERP system in enterprises, ERP implementation staff also have to master the business processes that they are in charge of and stick with them. From there, they can advise and share appropriate solutions to exploit the benefits of ERP for business.
It can be seen that, It is imperative that an ERP specialist possess full professional knowledge of each department, along with extensive management knowledge as well as practical experience, so that cooperation can bring effective results.
What is an ERP employee?
Duties and responsibilities of ERP staff
Consulting on ERP implementation is the main task of ERP staff. They are the people who directly work with businesses to exchange information and offer the most suitable ERP solutions. Besides, they are also a bridge between businesses and ERP programmers.
Therefore, ERP implementation consultants must investigate the details of processes and operations of the business, and combine their actual combat experience to be able to advise and build modules in ERP with the right functionality for the business.
From that, ERP implementation staff continue to install the data on the ERP software and show the enterprise the experimental demo.
Especially, with ERP implementation projects that require customizing features,ERP specialist He is also the person who directly works, giving requirements to the programmers to create the most suitable and accurate features for the needs of the business.
In order for the cooperation process between the ERP software provider and the enterprise to go well, the ERP implementer is also responsible for monitoring, monitoring and receiving feedback from customers throughout the process. implemented or already put into use.
In the event of any malfunction or problem, they will have to coordinate and work directly with the technical department to find a solution to fix it quickly and efficiently.
It can be seen that ERP implementation specialists are the key personnel who determine the progress and efficiency of the enterprise in the process of applying the ERP system.
Tasks and responsibilities of ERP consultants and implementers
Skills needed to become an ERP specialist
To become an ERP implementation staff, they must equip themselves with important knowledge and skills such as:
Deep understanding of ERP system
As those who directly implement ERP system, the first and most important thing is to master ERP - enterprise resource planning.
Specifically, it is necessary for ERP specialist to clearly understand the operating methods of the business, therefore knowing what the solution that is suitable for the conditions and scale of the business is.
In addition, from the perspective of experts, they should give advice and solutions that are most suitable for their customers to meet the requirements in terms of cost, time, and human resources.
Good communication and consulting skills
Besides inheriting a huge amount of knowledge and skills in business administration and ERP systems, ERP specialists are also required to have good communication and consulting skills.
Only when using their own words can ERP staff share, analyze and convince customers to use the software. The requirement for agility, hard work is also a necessary personality for this position.
Implementation staff must cover many skills
Presentation skills
ERP implementation staff will be the person to directly introduce and convince customers to use ERP software. In some cases, they will have to present in front of one person, two people but even hundreds or thousands of people.
Therefore, the person in charge of this position must also possess the most impressive and persuasive public presentation skills. If you want to convey and share useful information, features and benefits of the ERP system for businesses, they must be good "speakers".
Problem-solving skills
The process of implementing ERP systems for businesses will inevitably encounter problems. Therefore, right at the time of initial cooperation, ERP implementation specialists need to monitor, supervise and solve problems thoroughly and appropriately as soon as customers have problems.
Hopefully, through this article, you have found the answer to "What is an ERP employee?”, as well as understand the roles and responsibilities of a professional ERP implementation staff. If you are passionate about ERP, don't miss the opportunity to become an excellent ERP implementation specialist. Viindoo wishes you success!
