Questions about artificial intelligence

Artificial intelligence (AI) is a breakthrough in technology, bringing many benefits to people's lives and businesses. Learning about artificial intelligence is never enough for businesses. The following article Viindoo will answer questions about artificial intelligence, helping you consolidate more information about this relatively new field.

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1. What are the benefits of businesses applying AI?

With production and business activities of enterprises, AI also has certain benefits, such as:

  • Reducing labor time: If using the labor of one worker, within 8 hours, the enterprise can only produce a certain number of products, then when using artificial intelligence technology, the enterprise can only produce a certain number of products within 8 hours. industry can produce the same amount of product in a third of the hour. This is possible because artificial intelligence has automated some stages, reducing human manipulation and shortening the working process.

AI brings many benefits to businesses​
AI brings many benefits to businesses​

  • Minimizing human errors: In the process of working, people cannot avoid errors caused by being affected by health, psychology ... as well as many other external factors. However, when using artificial intelligence, all these problems will be gone. Therefore, the error situation in the labor process is also significantly reduced.

  • Automating repetitive tasks: Because it is programmed using technology, artificial intelligence can help businesses automate repetitive tasks, freeing up manpower and time for businesses.

  • Improve productivity: When using artificial intelligence, working time is less, the quality of work is better guaranteed, of course, labor productivity is also much improved.

  • Better customer service: Nowadays, AI has reached the level of understanding user needs through behavioral analysis. As a result, businesses have leveraged AI to improve the quality of customer service.

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2. What are the obstacles to the adoption of AI in enterprises?

The application of artificial intelligence helps businesses optimize costs and improve performance. However, businesses, especially Vietnamese enterprises, when applying artificial intelligence also face many challenges.

The application of AI requires careful research and preparation
The application of AI requires careful research and preparation
  • Lack of skilled human resources: artificial intelligence is a relatively new industry, very few schools have specialized training in AI. Therefore, the human resources of this industry often do not meet the requirements in both quantity and quality. Businesses that need to recruit AI personnel often find it difficult to find the right person.

  • ROI (Return on Investment) is not clear: ROI is understood as the ratio of net profit to total investment costs. Compared with human resource management as before, it is difficult for businesses to measure the ROI of AI. Therefore, artificial intelligence has not really created a motivation for businesses to care about and apply artificial intelligence.

  • Complexity of artificial intelligence system: AI artificial intelligence is not easy to understand and apply. This is a big challenge for businesses to learn about AI and want to apply it.

  • Fear of replacing jobs: In the near future, artificial intelligence will be one of the causes of unemployment. The fear of being eliminated by artificial intelligence is also an obstacle that makes businesses hesitate to apply this technology.

3. What is the usefulness of AI for marketing and service activities?

One of the most common AI questions is how effective is AI for marketing and service operations? Let's take a look at the numbers published by Forbes:

  • 80% of marketers by 2020 are already using chatbots as part of their strategy to enhance customer experience.

  • 40% of businesses say improving customer experience is their top motivator to use AI.

  • 85% of customer interactions are responded to by chatbots

  • 48% of marketing leaders say AI makes the most important difference in how customers interact with them.

  • 51% of e-commerce companies use AI to provide a seamless experience.

  • 64% of B2B marketers place the value of AI in their marketing strategy.

Artificial intelligence and its benefits to businessesArtificial intelligence and its benefits to businesses

4. What issues should businesses be aware of when using AI?

When deciding to apply AI in production and business activities, businesses need to pay attention to the following issues:

  • Cybersecurity: It's important to know that AI is not "invincible". Some of the tasks that AI performs can be manipulated or hacked.

  • Compliance with the rule: In the process of applying artificial intelligence, enterprises must strictly follow the rules. One of the most important rules is information security.

  • Personal privacy: Data is considered as the "input material" of AI, helping AI learn to think and act like humans. Therefore, businesses need to pay attention to protecting personal privacy, avoiding unauthorized data collection.

5. What is the future development of AI?

Although it has achieved many achievements with worldwide influence, scientists say that artificial intelligence AI is not really at its peak. It is predicted that in the not too distant future, AI will still make new strides.

The future artificial intelligence can also write software and create artificial intelligence more complex than itself. At that time, humans just need to tell the artificial intelligence what they want, the AI will write the software itself without us having to know anything about programming...

Above are answers to questions about artificial intelligence. Viindoo hopes that the article has helped you understand more about AI and its benefits and challenges for businesses.

Questions about artificial intelligence
Viindoo Technology Joint Stock Company, Van Anh Nguyen July 6, 2022