On August 26, 2025, at Muong Thanh Ha Long Centre Hotel, the Department of Culture, Sports, and Tourism of Quang Ninh organized the first session of its AI application training program for the tourism sector. Viindoo Technology Joint Stock Company joined as a guest trainer, bringing hands-on expertise and practical insights into applying AI in enterprise management.
The program welcomed over 200 participants, including representatives from travel agencies, accommodation providers, tourism service companies, destination management boards, and local communities engaged in tourism. More than just a training session, this marked the beginning of a digital journey full of both opportunities and challenges for Quang Ninh’s tourism industry.
Keeping pace with the trend, unlocking the power of Technology in Tourism
Vietnam’s tourism industry is experiencing explosive growth. In 2024, online tourism revenue reached USD 5 billion, up 16% from 2023, and is projected to hit USD 1.377 trillion by 2033. These figures reflect not only huge potential but also a clear challenge: businesses that quickly embrace digital transformation and harness AI will surge ahead, while those who hesitate risk being left behind.
Through this training session, tourism businesses in Quang Ninh gained access to:
- Global and local digital transformation trends in tourism
- The role and value of AI in enhancing customer experience, optimizing costs, and boosting revenue
- Practical applications of AI in marketing, sales, operations, and hospitality management
- Hands-on exercises for building AI-powered tools tailored to business needs
- Strategic guidance on integrating AI with enterprise management systems
More than just knowledge sharing, the session offered a new perspective: AI is not a “luxury technology” but a golden opportunity for Quang Ninh’s tourism sector to elevate customer experiences and generate long-term value.
Bridging technology and strategy for businesses
The program featured two Viindoo experts, both seasoned professionals in digital transformation and AI applications:
- Ms. Nguyen Thi Lien - Chief Strategy & Transformation Officer, Digital Transformation Strategy Consultant
- Ms. Nguyen Thi Hong Hue – Head of Marketing, Digital Marketing Expert
Guided by the philosophy “understand right – use properly – organize systematically”, the experts helped businesses clearly identify their needs and apply AI intelligently, rather than chasing trends impulsively. Tailored practice sessions allowed participants to “learn to do, do to grow”, ensuring real-world impact beyond theory.
Aaccelerating competitiveness with AI and ERP
Within the program, Viindoo also emphasized a strategic perspective: AI can only realize its full potential when integrated with ERP on a centralized data platform, enabling businesses to streamline all management processes. This integration is the key for Quang Ninh’s tourism enterprises to:
- Boost revenue through accurate demand forecasting
- Enhance customer experience with personalized services
- Reduce operating costs through process automation
- Build sustainable competitive advantages in the rapidly growing online tourism market
>>>> Read more: AI in Viindoo - Built-in and Ready to Scale
The Ha Long session marks the first of five training classes that will continue in other localities across Quang Ninh, including Mong Cai, Co To, Ha Long and Uong Bi. Participants are not only equipped with foundational knowledge but also gain practical experience with AI tools - laying the groundwork for deeper adoption in their operations.
As a training partner, Viindoo is committed to accompanying Quang Ninh’s tourism businesses throughout their digital transformation journey - from understanding right, using properly, and organizing systematically, to applying ERP integrated with AI for operational excellence and sustainable competitiveness.
Businesses interested in learning more can contact Viindoo directly for consultation and partnership in applying technology to their operations.
