Warranty Management
| Technical name | to_warranty_management |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/15.0/to_warranty_management |
| Read description for | v 11.0 v 12.0 v 16.0 v 13.0 v 14.0 |
| Required Apps | Discuss (mail) |
| Included Dependencies | Product Milestone |
| Extensions | Repair Request from Warranty Claim Purchase Warranty Warranty Sale Warranty Stock |
What it does
- This module manages product warranty policies & warranty claims and allows users to declare warranty policies applicable to each product.
- Warranty policies can be applied by the warranty period or product milestones.
- Allow users to manage the process of warranty claims: claim, investigate, confirm, refuse, finish.
Key Features
- Set up warranty policy on product form:
- By timeline (24 months, 36 months, etc.);
- By product operating milestone (1000 hours, 2000 km, etc.);
- Automatically calculate warranty expiration date.
- Look up warranty information by lot/serial number:
- Look up product information;
- Check warranty expiration date.
- Integrate warranty with repair:
- Create repair orders right on the warranty interface;
- Look up repair history of the warranty.
- Create warranty analysis and report by many criteria: partner, product, warranty status, lot/serial number, etc.
Editions Supported
- Community Edition
- Enterprise Edition
Installation
- Navigate to Apps.
- Search with keyword to_warranty_management.
- Press Install.
Instructions
Instruction video: Warranty Management
1. User access rights
To grant user access rights in the Warranty management software, navigate to Settings ‣ Users & Companies ‣ Users, select the employee account that needs to be configured, press Edit and go to the Warranty Management section.
2. Product warranty information management
Next, you need to configure the warranty information of the vendor or customer on each product.
3. Warranty management
In the Viindoo Warranty Management software, both the warranty provided by vendors and the warranty provided to customers are supported. Following are the detailed instructions for the warranty provided to customers. You can do the similar steps to manage warranty provided by vendors.
Step 1: Search for product warranty information
Upon receiving a warranty request, first, you need to search for the product warranty information.
Step 2: Create a customer's warranty claim
To create a new customer's warranty claim, navigate to Warranty ‣ Warranty Claim ‣ Draft, and press Create to generate a new warranty claim. On this claim, you need to change the Partner Type to Customer.
Once all the necessary information is added, press Investigate to start evaluating this warranty claim.
Step 3: Evaluate each warranty claim
On the details of each warranty claim, press Confirm to accept the warranty claim or Disclaim to reject this request.
Once done with the warranty tasks, on the claim, press Mark as done to finish the warranty process.
4. Warranty reports
To see the warranty reports, navigate to Warranty ‣ Reporting. From here, you can analyze data by various criteria such as by partner, warranty period, warranty status, etc.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.