Webinar: Improving Customer Experience in Retail Industry
Do you truly understand about improving customer experience?
Improving customer experience is not just improving customer service.
Improving customer experience doesn't mean increasing costs or prices.
Find the answer in Viindoo Webinar with a real-life business case and solution.
See you on March 21, 2024 at 10:00 AM (GMT+7) on Youtube Live Streaming. Register to get the link now
March 21, 2024 at 10:00 AM (GMT+7)
Register Now!
Agenda of the Webinar
1. Customer Experience is crucial for business growth |
1.1. The Elements of Customer Experience |
1.2. Why CX matters? |
2. From Good to Great Customer Experience |
2.1. Challenges in the Retail industry - Real-life Case Study |
2.2. Improvement strategies and Solution |
3. Q&A Session |
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Jun Nguyen
Senior Digital Marketing Specialist
10 years of experience in the field of digital marketing, market research, data analysis, consulting on technology application in marketing performance.
Key member of Growth Hacking Project contributing to an 800% increase of Viindoo website traffic and SaaS users.
Ms. Xenia Dinh
Certified COPC CX Implementation Leader
10 years of experience working in the field of business analyst, customer support, researching and analyzing data, and providing consultation on business management software.
Project managers and key member of Viindoo business management software implementation project;