Thanh Son Service and Trading Investment Co., Ltd (TS Traco) is a Vietnamese logistics enterprise headquartered in Hai Phong, led by a management team with over 15 years of experience in international trade, freight forwarding, import-export, and multimodal logistics.
The company maintains an extensive international partner network, serving import-export cargoes bound for Asia, Europe, the Americas, and Australia.
Its client base mainly consists of manufacturing, export, and international e-commerce enterprises.
- Industry: sea, air, and road freight services; customs clearance; and shipment planning and coordination.
- Company size: ~50 employees
- Website: https://tstraco.vn
- Services: Viindoo Cloud, Viindoo Enterprise Custom Service, Viindoo Custom Software Development Service
The Challenge
The company experienced rapid growth with a high volume of shipments across diverse routes and transport modes, yet most operational processes were still managed manually through Excel and email.
- Quotations took excessive time and lacked consistency due to the absence of a centralized database on routes, surcharges, and delivery terms.
- Booking and operational coordination were fragmented, making it difficult to monitor the progress of each leg.
- Reconciliation of collect–pay transactions and debt management was complex and prone to errors.
- The management team lacked real-time data to evaluate the performance of routes, carriers, and customers.
The Solution
Viindoo implemented the Freight Forwarder system to help TS Traco comprehensively transform its logistics operations:
- From quotation, booking, and multi-leg execution to progress tracking and financial reconciliation v.v all on a unified, real-time data platform.
- The system standardizes business processes to international standards, with every order, shipment, booking, and document automatically created and seamlessly linked.
- It enables multi-leg operations management (sea–road–air) with real-time alerts for ETA/ETD, cut-off times, and event logs
- Customer and agent portals provide transparent visibility into routes, documents, and shipment status, reducing manual communication.
- Collect–pay transactions are separated from the very beginning of order processing.
- The system supports cost reconciliation per leg, automatically records revenue and expenses, and generates profit/loss reports for each shipment.
- Unified dashboards provide management with instant insights into revenue, costs, route performance, and staff productivity.
An operational system that manages all business processes- The system standardizes business processes to international standards, with every order, shipment, booking, and document automatically created and seamlessly linked.
- It enables multi-leg operations management (sea–road–air) with real-time alerts for ETA/ETD, cut-off times, and event logs
- Customer and agent portals provide transparent visibility into routes, documents, and shipment status, reducing manual communication.
- Collect–pay transactions are separated from the very beginning of order processing.
- The system supports cost reconciliation per leg, automatically records revenue and expenses, and generates profit/loss reports for each shipment.
- Unified dashboards provide management with instant insights into revenue, costs, route performance, and staff productivity.
Key results
The adoption of Viindoo’s integrated solution enabled TS Traco to shift from a manual operation model to a real-time, data-driven management system, significantly improving productivity and management efficiency:
- Reduced quotation time by up to 80% compared to manual processes.
- Minimized documentation errors, missed cut-off times (the final deadline for delivering cargo to the port or warehouse before vessel/truck departure), and additional surcharges.
- Increased labor productivity by shortening time spent on quoting, route lookups, document handling, and shipment coordination.
- Improved financial performance through real-time visibility of profit and loss per shipment, cost control by route, and faster debt recovery.
- Enhanced management effectiveness as executives now have instant consolidated reports to assess route, carrier, and customer performance for faster and more accurate decision-making.
- Strengthened credibility and customer experience through transparent shipment progress and online document tracking via the client portal.
