Efficient and accurate order management process

A process order management being methodically built will help businesses minimize errors and save time. If your business still does not know how to optimize the management process, please read the article below immediately. Vindoo will guide you through the steps to effectively control your orders!

Effective order management process

Step 1: Receive orders

In the context of strong development of e-commerce, receiving online orders has become popular and accounts for the majority of total orders. Currently, there are four types of applications row main:

• Preorder: This is a type of order placed when the product is about to launch on the market, often requiring customers to pay in advance. This form helps create attention and buzz before the product officially launches.
• Backorder: This type of order is for products that are out of stock. Small suppliers will receive applications and contact genuine suppliers to meet customer needs.
• Ordered goods: Customers place an order that may or may not be in stock. If the product is not available, the seller will import the goods and resell them to customers, acting as an intermediary.
• Purchase order: This is an order between a store/company and a supplier, usually for raw materials or finished products.

Understanding each type of order helps manage, monitor and track orders more effectively. However, when the number of orders is large, you need to note:

• Choose a reputable payment system: Ensure high safety and security to avoid missing unpaid orders, negatively affecting sales.
• Mark important orders: Need to closely monitor the processing process and delivery time.
• Use the system order management Smart: Helps filter and compile orders from many different sales channels, improving management efficiency and overall revenue.
  

Step 2: Order processing

Order processing is an important step in ensuring the quality of packaged goods meets customer needs and inspection standards. Two factors to pay attention to are speed and accuracy in the process.

Based on scale and demand, there are three ways to manage and process orders:

• Warehouse fulfillment: Businesses own their own warehouses, manage all order fulfillment activities, suitable for large companies and new businesses.
• Dropshipping: The store does not own the product, contact the supplier to ship directly to the buyer. This form is popular on e-commerce channels.
• Third-party fulfillment: Outsource order processing activities to an outside service, suitable for small and medium-sized businesses.

Each order processing process includes three steps: Picking goods, packaging products and shipping to customers.

• Retrieving goods: Retrieving the right goods from the warehouse is the first step. With large and varied orders, this can be difficult. There are four methods:
• • Single order: Select orders one at a time, popular with new retailers or small businesses with few daily orders.
  • Batch picking: Gathering multiple orders into a group, each employee in charge of one group, suitable when the quantity is large with few products.
  • Zone picking: Staff in charge of each area in the warehouse, orders rotate through areas, suitable for retailers with many orders with a variety of products.
  • Wave picking: The employee in charge of the area, picks goods and delivers them to the packaging area, suitable for retailers that need to transport large volumes of orders.

• Packaging: Packaging helps to easily distinguish, preserve goods and facilitate transportation. The order packaging process includes:
• • Choose packaging materials that match the size. 
  • Weigh goods. 
  • Label the packing slip (weight, size, quantity, product details and SKU information). 
• Delivery: Delivery is the final step in the order processing process. For successful delivery, you need: 
• • Print shipping labels and invoices.
  • Mark orders in sales channels or management software. 
  • Send confirmation emails and order status notifications for customers to easily track.

Step 3: Resolve after-sales requests

To bring the best shopping experience to customers and enhance brand reputation, businesses need to handle problems that arise after customers have received the goods. To do this, businesses should listen to feedback from customers, understand issues such as wrong delivery, slow delivery times, products not as described, or missing items.  

Then, businesses need to quickly come up with solutions such as refund policies, product returns or promotional vouchers. This will help appease customers and increase brand loyalty and trust.

Manage orders easily with Viindoo Sales

Sales Management Software - Viindoo Sales is an advanced solution that simplifies sales activities, from quickly creating quotes to motivating sales teams to achieve goals and increase sales. Viindoo Sales is designed to help businesses optimize sales processes, manage products and services scientifically, and enhance customer experience through modern and convenient features. 

Outstanding features of Viindoo Sales software:

• Manage thousands of products/SKUs by grouping and genealogical structure 
• Automatically suggest optional products and additional accessories, displayed on quotes, effectively supporting increased sales. 
• Automatically calculate prices according to available formulas to help plan pricing strategies from detail to overall 
• Send quotes to potential customers in just one simple step
• Customers can view quotes, negotiate directly, sign confirmation and pay online through many different forms.  
• Manage sales teams by group or geographic area, set sales goals and delegate access to customer information 
• Reported data is updated in real time with absolute accuracy

Procedure order management efficiency and accuracy help businesses optimize operations, build trust and satisfaction from customers. Viindoo Sales is the perfect solution, helping businesses optimize sales activities easily, without taking too much time. Contact now Vindoo today for more detailed consultation!