Overview
This module integrates Odoo with Stringee, enabling users to make and receive calls directly from the Odoo interface.
It is designed to enhance user experience by incorporating calling functionalities into daily workflows, saving time and increasing convenience.
Key Features
- Make Calls: Initiate calls directly from Odoo with a simple action.
- Receive Calls: Accept and manage incoming calls within Odoo.
- Call Transfer: Quickly transfer calls to colleagues or other departments.
- Invite Agents: Add agents to ongoing calls for better support or consultation.
- Call Recording: Allows recording calls, helping businesses better understand customer needs and improve response quality.
Benefits
- Improve communication efficiency with integrated calling features.
- Enhance customer service through call tracking and history management.
- Centralized call history storage and analysis within Odoo for easy tracking.
- Reduce reliance on traditional phone systems and leverage VoIP for cost-effective communication.
Target Users
This module is ideal for businesses using Odoo that want to integrate calling features, especially sales teams, customer support, and service departments that frequently communicate via phone.
Editions Supported
- Community Edition
- Enterprise Edition
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