Website Helpdesk Integration
by Viindoo
What it does
Inheriting from the Helpdesk app, the module will create a view on the Website, allowing users to create and submit a ticket.
Key Features
- New "Create ticket form" on webiste interface.
- User can create/send/discuss ticket without sign in.
Editions Supported
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_website_helpdesk.
- Press Install.
Instruction
Instruction video: Website Helpdesk Integration
Step 1: Use a portal account to create a support ticket on the website.
Step 2: Use an internal account to reply to the ticket from the backend.
Step 3: The reply will appear on the website. The portal user can check and reply again.
Step 4: Check and manage the tickets by selecting Ticket
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
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