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Scrum Project - Helpdesk
by Viindoo
| Technical name | viin_project_scrum_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/intro/project |
| Read description for | v 15.0 v 16.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base Project Scrum Helpdesk Timesheet Integration Project Progress & Velocity Employees Customization Project Customization Project & HR Integration Helpdesk Project Integration |
This is a bridge module between the Project Scrum module and the Help Desk Timesheet Integration module. Allows to connect Epic, User Story with HelpDesk.
Description
- Allows creating tickets directly from Epic
- Allows creating tickets directly from User Story
- Add Smart button to quickly view tickets on User Story interface (Form view).
- Add Smart button to quickly view tickets on Epic interface (Form view).
Editions Supported
- Community Edition
- Enterprise Edition
Installation
- Navigate to App.
- Search with keyword viin_project_scrum_helpdesk.
- Press Install.
How to use this module
Instruction video: Create helpdesk from Epic and User story
1. View support tickets related to an Epic and User Story
On an Epic or User Story, you can view the quantity of Helpdesk tickets related to said Epic or User Story. Click on Tickets to view details of your Helpdesk tickets or start to create a new one.
2. Create and control tickets on Helpdesk from Epic and User Story
You will be redirected to the Helpdesk application. From here, click Create to make a new support request. You can refer to: How to create a ticket.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.