Helpdesk Timesheet Integration
by Viindoo
| Technical name | viin_helpdesk_timesheet |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/17.0/viin_helpdesk_timesheet |
| Read description for | v 16.0 v 13.0 v 14.0 v 15.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Helpdesk Project Integration |
Description
This module connects the Timesheet app with the Helpdesk app. It helps Businesses manage and record the time that helpdesk teams/individuals spend on each Ticket.
As a result, Businesses can calculate time and cost spent for solving Tickets from customers or projects.
Key Features
- Track working time and tickets processing progress of the helpdesk team through logged hours on the Timesheet of each Ticket.
- Add a project to a helpdesk team on the Helpdesk app. This is to set up a default project for that team's tickets, allowing logging timesheets for the task performed.
Supported Editions
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_timesheet.
- Press Install.
How to use
Instruction video: Helpdesk Timesheet Integration
1. Configuration
Navigate to Helpdesk > Helpdesk Overview, and select a helpdesk team. On the detail view, the Project & Timesheets tab will appear. Here, you can select a project or create a new one so that the helpdesk team members can log their support time.
You can also attach Project/Task directly to the Ticket to keep track of the timesheet on that ticket.
Note: To use this feature, you need to install the Timesheet app and activate the Task Logs feature in the Project configuration.
2. Keep track of the timesheet on the ticket
- Step 1: Go to the Helpdesk app, select a Ticket and log timesheet on that ticket.
- Step 2: Go to Project, view the detail of the ticket-related Task, and check the timesheet in the task.
You can refer to the Integration with the Timesheet app article for more detail.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.