Helpdesk & Human Resources Integration
by Viindoo
| Technical name | viin_helpdesk_hr |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/16.0/viin_helpdesk_hr |
| Read description for | v 16.0 v 15.0 |
| Required Apps | Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk |
What it does
The Helpdesk application not only helps companies manage support requests from customers but also enables support between departments. By default, when a ticket is created, there is no department field of the ticket creator and assignee, which leads to difficulties in communication, teamwork, and data management.
This module supports integrating Helpdesk and Human Resources. On each Ticket, this module will add the ticket creator’s department and the assignee’s department to handle.
Editions Supported
- Community Edition
- Enterprise Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_hr.
- Press Install.
Instruction
Instruction video: Helpdesk & Human Resources Integration
Initial Configuration
Step 1: Navigate to Settings > Users & Companies > Users, you create a new user.
Step 2: Navigate to Employees > Configuration > Departments, you press the Create button to create a new department.
Step 3: Navigate to Employees, you press the Create button to create a new employee. At the HR Settings tab, attach the Related User to the user created above.
Create a ticket and assign it to an employee
Step 1: Navigate to Helpdesk, press the Create Ticket button, on the interface add the Created by Department and Department fields.
Step 2: Fill in the information of the ticket, assign it to the employee, and press Save. The ticket creator's department and assignee's department are automatically filled in (if applicable).
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.