Problem
By default, when Odoo systems communicate with each others by emails, those emails cannot be route to the correct
threads in each system. For example:
- System A sends an email from task A to system B
- Task B is auto generated from that email in system B
- System B replies that email from task B
- System A receives the replied email, but it will never be route to the task A
That is because when system B replies, the original references header in the first email will not be kept in the
replying, so when system A receives the email, it has no clue to find out which thread to post on.
Solution
Store the original references header of the received email, and when post a message in the same thread with that
received one, combine that original references header into the current sending email.
This module also add a new feature of moving a whole mail thread from a record to another one, while letting users
to continue send and receive emails from the new record as normal.
Editions Supported
- Community Edition
- Enterprise Edition
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