What it does
- During the sales process, customer problems may require the support from other departments besides the sales department.
- This feature allows customers or sales staff to create support tickets to other departments on the Sales Order interface.
Key Features
- Allow customers to create support tickets directly from Portal and track the problem solving progress on Tickets
- When creating a new Ticket from SO, automatically check and assign to Helpdesk Sales teams
- Link SO to the Tickets has created from this SO
- Link Ticket to SO if this Ticket has created from SO
Supported Editions
- Community Edition
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