Zalo Chatter Bridge
When a customer messages you on Zalo, the conversation lives in Discuss. But the related order, lead, or ticket is somewhere else. This module copies Zalo messages to the chatter of the linked record — so everyone sees the full story in one place.
Key Features
- Customer messages from Zalo automatically appear in the chatter of the linked record (order, lead, ticket...).
- Staff replies from Discuss are also copied to the record's chatter, including attachments.
- Works with any record type that has a chatter — CRM leads, sale orders, helpdesk tickets, and more.
- Full conversation history in both Discuss and the record — nothing is lost.
Benefits
- Open a sale order and see the full Zalo conversation right there — no need to search in Discuss.
- Sales, Support, and Operations all see the same customer context on the document they work with.
- Complete audit trail on every record — who said what, when.
- Teams respond faster because the context is already in front of them.
Who should use
- Businesses that talk to customers on Zalo and manage work in orders, leads, or tickets.
- Teams where multiple people handle the same customer and need shared context.
- Companies that need a clear record of every customer interaction on each document.
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