Viindoo AI - Helpdesk Connector
| Lines of Code | 634 |
| Technical name | viin_ai_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com |
| Read description for | |
| Required Apps | Discuss (mail) |
| Included Dependencies | Viindoo AI Helpdesk Viindoo Base API Request Logger |
| Extensions | Viindoo AI Suite |
Helpdesk Assistant: triage helpdesk ticket and more, as tools for the assistant
Seeds the Helpdesk Assistant with its Helpdesk Triage topic and the read tools Triage Helpdesk Ticket, Suggest Canned Response and Generate FAQ from Ticket Thread.
Viindoo AI - Helpdesk Connector (technical name viin_ai_helpdesk) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for user.
At a Glance
The facts of Viindoo AI - Helpdesk Connector, in one place. Published by Viindoo.
How It Works
Ask the assistant from the chat panel.
Agent
Model, budget, topic.
Topic
The tools.
Trace
Tool call, answer, cost.
Ticket
The record.
What You Get
Agent and topic seeded
Read tools: Triage Helpdesk Ticket, Suggest Canned Response and Generate FAQ from Ticket Thread
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
The lab provider keys are placeholders; every trace, brief and chat reply shown was recorded by hand to show the shape of the data.
Nothing is written by these tools.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Viindoo AI - Helpdesk Connector?
User
Triage the scanner ticket: hardware, high, warehouse IT queue.
Frequently Asked Questions
What does Viindoo AI - Helpdesk Connector do?
Seeds the Helpdesk Assistant with its Helpdesk Triage topic and the read tools Triage Helpdesk Ticket, Suggest Canned Response and Generate FAQ from Ticket Thread.
What does Viindoo AI - Helpdesk Connector not do?
Nothing answers without a vendor key. The lab provider keys are placeholders; every trace, brief and chat reply shown was recorded by hand to show the shape of the data. Read tools only. Nothing is written by these tools.
Who is Viindoo AI - Helpdesk Connector for?
User: Triage the scanner ticket: hardware, high, warehouse IT queue.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_ai, viin_helpdesk. Odoo installs them with it.
How do I set it up?
Ask the assistant from the chat panel.
What works well with it?
Viindoo AI (viin_ai): Required - vendors, providers, agents, cost caps and the audit trail. Helpdesk (viin_helpdesk): Required.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_ai_helpdesk; pre-sales questions go to sales@viindoo.com.
See Viindoo AI - Helpdesk Connector in Action
Helpdesk Assistant: triage helpdesk ticket and more, as tools for the assistant
Need help with Viindoo AI - Helpdesk Connector?
For questions, implementation support, or consulting services, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comWhen contacting us, please include:
- Odoo/Viindoo version (Odoo CE / Viindoo Editions).
- Number of users and business scope.
- Other modules currently in use.
Technical Support
apps.support@viindoo.comFor faster troubleshooting, please provide:
- Order number or app reference.
- Odoo/Viindoo version & edition.
- Steps to reproduce the issue.
- Screenshots/logs if available.
Upgrades to a newer Odoo series are a separate purchase for that series.
Technical Requirement
Changes log
Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
