Viindoo at Cafe Kei 7: Sharing AI Application Tips in Work and Optimizing Customer Experience

"No matter how good AI applications or any tools are, without the conscious effort to practice and use them daily, they cannot become habits that lead to successful application and the best possible results."

These were the sincere insights shared by Viindoo experts at Cafe Kei - a series of beneficial activities for all businesses within the Kind Business Community KEIEIJUKU Vietnam (Keieijuku Vietnam).

Viindoo at Cafe Kei 7

On the morning of June 20th, the Kei Community successfully organized Cafe Kei 7 with the topic "Effective AI Application Tips and Digital Tools for Optimizing Customer Experience" at Manufacturing & Trading Dulico Co., Ltd. - a community member.

The program featured guests, experts, and speakers in the fields of Customer Experience, Management, Technology, and nearly 120 members.

At this event, Viindoo provided practical perspectives on AI applications with useful daily work tips and digital solutions to enhance customer experience, helping businesses increase revenue and reduce costs efficiently.

We often hear about AI, and many have experienced it, but not everyone leverages its power for more efficient work. At Cafe Kei, Ms. Nguyen Thi Hong Hue, Marketing Manager at Viindoo, demonstrated the various aspects where AI can assist, showing how everyone from CEOs to employees can use it to save time.

Additionally, the topic of digital solutions for optimizing customer experience garnered significant interest from many businesses. Throughout the customer journey of each business, there are numerous touch points with customers, such as a sales employee, a customer care call, an article, or an email. All of these influence whether the customer completes the journey to make a purchase and become a loyal customer. How can we apply digital technologies to optimize these customer touch points? This question was addressed by Ms. Vu Thanh Tam, Deputy Manager of Sales at Viindoo, in the next part of the event.