Conditions and Scope of refund
The refund policy is applied to all of our Products & Services with the following conditions:
- You have 14 days since the date of payment to send a refund request.
- Only the refund requests sent to this email address:
are validated.
- To the wallet balance that has been deposited to use Viindoo service: are available to be refunded if you notify us to end the subscription and delete all of your accounts.
- The license of the Products & Services is invalid.
- The Products & Services are working improperly or lack the functions mentioned in the description.
- The Products & Services are not installed on the version mentioned in the description.
- The Products & Services contain bugs that belong to Viindoo's responsibility, while Viindoo couldn't fix them in time.
- The subscriptions of the Products & Services are charged hourly and have been paid in advance: Within 1 year from the order date, the remaining amount is valid to be refunded.
Refund method
Please send your refund request to this email address: with the following syntax:
- Email title: Refund request_[Customer's name]/[Account name on viindoo.com]
For example: Refund request_John Doe or Refund request_johndoe.viindoo.com
- Email content:
-
- Please provide us the detailed information as much as you can, for example:
-
Your full name, phone/mobile number
-
Sales order details
-
Your account on viindoo.com or erponline.vn (optional)
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Payment information: the due date, payment amount, liabilities,...
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Receiver information: The account number, bank, account holder’s name, or the data of the used payment methods such as Nganluong or PayPal wallets.
- Please state clearly and sincerely the reasons for your refund request.
- Please provide us the detailed information as much as you can, for example:
Notice for Customers
- A small fee for your refund could be incurred from the banks or the intermediary payment service providers.
- Your refund request is usually handled within 1 to 3 working days (excluding the national holidays).
- With the validated refund request that a tax invoice has been issued, Viindoo would refund the Customer after we receive the signed record of the “invoice withdrawal report" from the Customer.
- The date that your refund is paid to your bank account depends on the bank service and your geographical location.
Last Modified Date: March 01, 2021.