What it does
- During the sales process, customer problems may require the support from other departments besides the sales department.
- This feature allows customers or salesperson to create support tickets to other departments on the Sales Order view.
Key Features
- Link SO to the Tickets created from this SO.
- Link Tickets to SO if this Tickets has been created from SO.
- Allow customers to create Tickets directly from the Portal and track the progress of work on Tickets.
Supported Editions
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_sale.
- Press Install.
Instruction
Instruction video: Helpdesk & Sale Integrator
1. Manage the number of support tickets generated from the quotation, and sales orders.
- On the Quotation/Sales order view, an additional button will be displayed to statistic the number of Tickets.
- On the support tickets interface will add the related Sale order field.
2. Allow customers (with a portal user account) to create support tickets directly from the portal on sent quotations or sales orders.
3. Customers track the support processing from the portal user interface.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
Thông báo bản quyền và chấp thuận nêu trên buộc phải được bao gồm trong tất cả các bản sao hoặc các phần quan trọng của Phần mềm.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.