8 Effective Manufacturing CRM Software for Manufacturers

In the manufacturing industry, customer satisfaction and retention are key for success. Manufacturing CRM software has emerged as a powerful tool for businesses looking to improve customer relationships, streamline operations, and boost sales. In this article, Viindoo Enterprise Management Software suggests several effective software for CRM that manufacturers can use.

What is CRM Software for Manufacturing?

Manufacturing CRM Software is a technology solution that enables businesses to manage and automate their customer interactions, from lead generation and sales to post-sale service and support. It provides manufacturers with a unified platform to track customer data, manage orders, automate workflows, and collaborate with stakeholders across departments.

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Effective Manufacturing CRM Software Solutions

Here are several effective CRM software for manufacturing these days.

Viindoo CRM software

Viindoo CRM software is a highly effective solution for businesses looking to improve their customer relationship management. With its comprehensive features and intuitive interface, Viindoo CRM makes it easy to manage customer data and optimize customer service, ultimately increasing revenue.

manufacturing crm software

Viindoo CRM software for manufacturing sector

Here are some of the key features of Viindoo CRM software:

  • Comprehensive Sales Pipeline Management: Viindoo CRM helps manage the entire customer relationship, from new leads to quotations to final sales. With its smart Kanban interface, businesses can easily track the progress of each lead and move them through the pipeline. This feature ensures that no information is missed and that every lead is given the appropriate attention.
  • Multi-channel integration for customer interaction: The software integrates with multiple channels for customer interaction, including incoming email, website, and live chat. This allows businesses to communicate with customers across various platforms, creating a seamless customer experience.
  • Efficient Customer Relationship Management: The software makes it easy to schedule activities and follow-ups with customers, ensuring that no task or customer is missed. It also offers an auto-updating email template library and the ability to track customer states and priorities, allowing businesses to effectively manage their customer service.
  • Work Anytime, Anywhere, on Any Device: Viindoo CRM is fully responsive, allowing businesses to work on any device and from anywhere. This feature promotes collaboration and internal communication, as well as the ability to follow the revenue-completing progress of each sales team.
  • Real-time Reporting: Viindoo CRM software offers instant, automatically updated reports that are visualized in the form of Column Chart, Line chart, Pie chart, Cohort Chart, Pivot, etc with filters and groups. This feature enables businesses to evaluate trends, buying habits, customer needs, and customer segments, as well as analyze business opportunities, customer sources, sales channels, sales effectiveness and closing rates, and the effectiveness of marketing and advertising campaigns.
  • Software Integration: The software can fully integrate with other Viindoo apps such as Viindoo Inventory, Viindoo Manufacturing Software System, etc. to help manufacturing businesses streamline processes.

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Manufacturing companies can benefit from Salesforce's CRM platform by improving their sales performance, lead conversion, forecasting, and customer service. With the use of cutting-edge networking tools, its factory-optimized version is assisting the manufacturing sector in driving a new industrial revolution.

manufacturing crm software

Salesforce CRM manufacturing software

Salesforce Manufacturing CRM Software has the features to support:

  • Improved Sales Performance And Lead Conversion: By providing one system for handling all accounts, leads, prospects, and communications, Salesforce's Sales Cloud helps minimize the likelihood of missing out on transactions or chances. 
  • Indirect Channel Management: Salesforce CRM enables manufacturers to collaborate, communicate, educate, support, and reward their partners, which improves communication between businesses and their channel partners. Manufacturers can streamline and accelerate the partner onboarding process to increase sales. 
  • More accurate forecasting: By carefully monitoring customer orders, Salesforce CRM can generate a trustworthy sales prediction. With better production planning made possible by this information, manufacturers can supply orders at the proper time, quantity, and place.
  • CRM and ERP Integration: Salesforce's manufacturing CRM solutions can connect to nearly everything, including ERP, marketing automation, field service apps, phone systems, social media, and even older databases, which are crucial for manufacturing companies.
  • Strong Integrations: Manufacturers can combine Salesforce with other systems such as ServiceNow, SAP ERP, etc.

Monday Sales CRM

A powerful and completely adaptable platform, Monday Sales CRM software is made to specifically satisfy the demands of manufacturing companies. It supports the management of client interactions, sales channels, and product caliber. Manufacturers may streamline processes, better understand their customers, predict demand, and make wise decisions thanks to its potent features.

crm manufacturing software

Monday Sales CRM software for manufacturing

The Monday Sales CRM software has the following outstanding features:

  • Automation: Automating repetitive tasks helps save time and increase productivity. Users can send reminder emails, assign leads to sales representatives, and receive notifications when deals conclude.
  • Integrations: For optimum productivity, users can keep all of their favorite tools in one location. Slack, Google Calendar, Zoom, Zapier, Gmail, and more services are all integrated with Monday Sales CRM software.
  • Docs and Files creation: Users can create, modify, and collaborate on crucial documents with Docs and Files without interfering with anyone's workflow. For seamless collaboration and increased transparency, users may embed workflow boards directly into the document and connect files to any item or board.
  • Dashboards: The software allows using personalized dashboards to consolidate key information. Users may improve team performance visibility as well as supply chain and quality progress visibility. 
  • Simple User Interface: Monday Sales CRM software's drag-and-drop capabilities and visual boards make it simple to establish workflows, gather information, and complete tasks.

Maximizer CRM

Maximizer CRM is a comprehensive manufacturing CRM software for manufacturers looking to enhance their customer engagement, streamline their operations, and gain insights into their business processes.

manufacturing crm software

Maximizer CRM manufacturing software

Key Features of Maximizer CRM for Manufacturing:

  • Contact Management: Maximizer CRM enables manufacturers to manage contacts effectively, allowing keeping track of customers and suppliers, and stay on top of communication with them.
  • Sales Management: With Maximizer CRM, manufacturing businesses can manage the sales pipeline effectively, tracking leads, opportunities, and deals.
  • Customer Service Management: Manufacturers when using the software can manage customer service processes effectively, tracking customer interactions, and resolving issues in a timely manner.
  • Analytics and Reporting: The software provides powerful analytics and reporting capabilities, enabling manufacturers to gain insights into the manufacturing processes, and make data-driven decisions.
  • Mobile Access: Users can access customer data and business processes from anywhere, at any time, using any device.

Oracle NetSuite ERP

An integrated cloud solution called Oracle NetSuite ERP software assists manufacturing businesses in automating key business activities, including engineering and planning, procurement, manufacturing, supply chain management, orders, warranty, and after-sales support. NetSuite ERP offers a full business solution for manufacturers, including CRM, HCM, and e-commerce, thanks to its extensive capabilities.

manufacturing crm software

Oracle NetSuite ERP software manufacturing software

The following are some of the main characteristics of Oracle NetSuite ERP that make it a successful manufacturing CRM:

  • Product Data Management: NetSuite ERP includes powerful tools to create and maintain master data for items, clients, partners, and suppliers that are essential to manufacturing businesses. Businesses may streamline the design process and save the time it takes to launch new goods by managing all product data in one location.
  • Orders Management: Based on global inventory availability and business rules, NetSuite ERP Smart Order Management automates delivery commitments, allocations, sequencing, and order fulfillment. By doing this, firms may better manage their stocks, save on transportation expenses, and enhance customer satisfaction.
  • Planning: Creating realistic plans with the least amount of effort is possible with the help of the NetSuite ERP production planning solution. Businesses may make sure inventory is available at the correct moment by achieving an automatic supply and demand balance.
  • Supply Chain: NetSuite ERP enables businesses to oversee and monitor manufacturing processes in "outsourcing" to the same extent that they can control their own business processes. This global view of all inventories, regardless of location, is made possible by NetSuite ERP.
  • Quality Management: Companies may make sure that their products meet the highest standards of quality by setting inspection strategies, pass/fail criteria, results gathering, and real-time monitoring.

Manufacturing CRM software provides businesses with a powerful tool to manage relationships with customers. With the right CRM software in place, manufacturers can gain a competitive edge in today's fast-paced and ever-changing marketplace. Hopefully, businesses can choose from Viindoo's suggestions an effective software to use.

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8 Effective Manufacturing CRM Software for Manufacturers
Viindoo Technology Joint Stock Company, Trịnh Thị Ngọc Anh 17 April, 2023

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